Information We Collect
Personal Information
When you interact with Fluxis IgniteUp's financial forecasting and budgeting services, we collect information that helps us provide better financial planning assistance. This includes your name, email address, phone number, and business details when you register for our learning programs or request consultations.
Why We Need This Information
Your personal details help us customize financial forecasting recommendations and ensure our budgeting tools match your specific business context in Bulgaria's economic environment.
Financial Data
Our platform processes financial information you provide for forecasting purposes - revenue figures, expense categories, budget allocations, and business projections. We also collect usage data about how you interact with our forecasting tools and which budgeting features you find most valuable.
| Data Type | Collection Method | Purpose |
|---|---|---|
| Contact Information | Registration Forms | Account management and communication |
| Financial Metrics | Platform Input | Forecasting and budget analysis |
| Usage Analytics | Platform Interaction | Service improvement and personalization |
| Device Information | Automatic Collection | Technical support and security |
How We Use Your Data
We use collected information primarily to deliver effective financial forecasting services and educational content. Your data powers our budgeting algorithms, helps generate personalized financial insights, and enables us to provide relevant learning materials about financial planning.
Service Delivery
Financial data you input gets processed through our forecasting models to generate budget projections and financial planning recommendations. We analyze usage patterns to understand which tools work best for different business types, especially within Bulgaria's market conditions.
Communication and Support
Contact information lets us send important updates about your forecasts, notify you of new budgeting features, and provide customer support when you need help with financial planning tools. We also use this data to schedule learning program sessions and send educational resources.
- Generating personalized financial forecasts and budget recommendations
- Providing technical support for platform usage and financial tool questions
- Sending relevant educational content about financial planning and budgeting
- Improving our forecasting accuracy through anonymized usage analysis
- Conducting research to enhance our financial planning methodologies
- Complying with Bulgarian financial service regulations and tax requirements
Data Sharing and Third Parties
Fluxis IgniteUp maintains strict control over your financial information. We don't sell personal data to marketers or share sensitive financial details with unnecessary parties. However, some limited sharing occurs to ensure proper service delivery and legal compliance.
Essential Service Providers
We work with carefully selected technology partners who help maintain our forecasting platform - cloud hosting providers for data storage, email services for communication, and analytics tools for platform improvement. These partners operate under strict confidentiality agreements.
Legal Requirements
Bulgarian law requires certain financial data reporting in specific circumstances. We comply with local regulations regarding business financial services and may share information when legally required by Bulgarian authorities or for legitimate business protection purposes.
We Never Share:
Your specific financial forecasts, detailed budget information, or proprietary business data with competitors, marketing companies, or unauthorized third parties.
Your Privacy Rights
As a user of our financial forecasting services, you maintain significant control over your personal and financial data. Bulgarian privacy laws, aligned with European standards, provide strong protections for your information.
Access Right
Request copies of all personal and financial data we hold about you, including forecasting history and usage analytics. We provide this information in accessible formats within 30 days.
Correction Right
Update incorrect personal information or financial data that affects your forecasting accuracy. Our platform includes self-service options for most data corrections.
Deletion Right
Request removal of your personal data when it's no longer necessary for financial forecasting or when you withdraw consent for processing.
Portability Right
Receive your financial data in machine-readable format to transfer to other financial planning services if desired.
Objection Right
Object to certain data processing activities, particularly for marketing communications or non-essential service improvements.
Restriction Right
Limit how we process your data while disputes are resolved or during data accuracy verification periods.
Exercising Your Rights
To exercise these rights, contact our privacy team at info@fluxis-igniteup.com with specific details about your request. We verify identity before processing requests and typically respond within 30 days. Some requests may require additional verification for security purposes.
Security Measures
Protecting your financial data requires robust security measures. We implement multiple layers of protection to safeguard both personal information and sensitive financial details you entrust to our forecasting platform.
Technical Safeguards
All data transmission uses SSL encryption, and financial information gets stored using advanced encryption methods. Our servers employ firewalls, intrusion detection systems, and regular security monitoring. Database access requires multi-factor authentication and gets logged for audit purposes.
Operational Security
Staff members receive regular security training focused on financial data protection. Access to your information follows strict need-to-know principles, with different permission levels for various team functions. We conduct regular security assessments and maintain incident response procedures.
Physical Security
Data centers housing our systems maintain 24/7 monitoring, biometric access controls, and environmental protections. Backup systems ensure data availability while maintaining the same security standards as primary systems.
Security Incident Response
If a security incident affects your data, we'll notify you within 72 hours and provide clear information about what happened, what data was involved, and steps we're taking to address the situation.
Data Retention Periods
We retain your information only as long as necessary for providing financial forecasting services or as required by Bulgarian business regulations. Different types of data have different retention periods based on their purpose and legal requirements.
Active Account Data
While your account remains active, we maintain your profile information, financial inputs, and forecasting history to ensure service continuity and accuracy improvement. This includes your budget templates, historical projections, and usage preferences.
Inactive Account Handling
After 24 months of account inactivity, we begin reducing stored data. Non-essential information gets deleted first, while core account details remain for an additional 12 months to allow easy account reactivation if desired.
Legal Retention Requirements
Bulgarian business law requires retaining certain financial service records for specific periods. We maintain minimal necessary data to comply with these requirements, typically 7 years for business financial records and 3 years for communication logs.
| Data Category | Active Retention | Inactive Retention | Legal Minimum |
|---|---|---|---|
| Personal Profile | Account Duration | 36 months | None |
| Financial Forecasts | Account Duration | 24 months | 7 years |
| Usage Analytics | 24 months | 12 months | None |
| Communication Logs | 36 months | 12 months | 3 years |
International Data Transfers
While Fluxis IgniteUp operates primarily within Bulgaria, some data processing occurs through international service providers. We ensure appropriate safeguards protect your information during any cross-border transfers.
European Union Transfers
Most data processing occurs within the EU, providing consistent privacy protection under European regulations. Our primary cloud infrastructure operates in EU data centers with full regulatory compliance.
Third-Country Safeguards
When services require data transfer outside the EU, we use approved transfer mechanisms including adequacy decisions, standard contractual clauses, or certification schemes. Partners must demonstrate equivalent privacy protections to Bulgarian and EU standards.
Data Localization
Sensitive financial forecasting data typically remains within European borders. We minimize international transfers and clearly document when they're necessary for service delivery or technical requirements.
Cookies and Tracking Technologies
Our financial forecasting platform uses various tracking technologies to enhance user experience, maintain session security, and improve service delivery. We're transparent about what information gets collected and how it's used.
Essential Cookies
These cookies enable core platform functionality - maintaining your login session, remembering your forecasting preferences, and ensuring security during financial data entry. They're necessary for basic service operation and can't be disabled.
Analytics and Performance
We collect anonymized usage data to understand how users interact with forecasting tools, which features provide most value, and where platform improvements might help. This helps us enhance the financial planning experience for all users.
Cookie Management
You can control non-essential cookies through your browser settings or our cookie preference center. However, disabling certain cookies may limit platform functionality or reduce personalization features.
Third-Party Tracking
We don't allow third-party advertising trackers on our platform. Any external analytics tools operate under strict privacy agreements and don't have access to your personal financial data.